Privacy policy

Michael James Henderson, practicing under Resolve Health Naturopathy, is committed to providing quality services to you. This policy outlines our ongoing obligations to you in how we manage your privacy and personal information.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Resolve Health Naturopathy, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Resolve Health Naturopathy's website or services.

The purpose of this policy is to inform you of:

What personal information we collect and store
How we collect and store personal information
Why we collect personal information and what circumstances we may disclose information
How you can access the details of the personal information we hold
How you can correct or change and personal information we may have
How to contact us to discuss any breach of this policy or the use of your personal information

Collection and Use of Personal Information

Personal information is defined as information or an opinion that identifies an individual. This information is collected when we provide a product or service upon your request via written, verbal, electronic correspondence or via our booking processes in person, over the phone, by email or through our website (resolvehealthnaturopathy.com.au). We might also collect data for statistical or other related purposes from your use of our website through electronic tools (i.e. cookies). Electronic data acquired this way is effectively anonymous, however, this data collection can be disabled by blocking cookies from your browser.

We endeavour to ensure the collected personal data is complete, accurate, up to date and relevant.

We collect your personal data for the primary purpose of providing our services to you, marketing to you via email and other electronic correspondence and providing information to you. We may also use your personal information for secondary purposes related to the primary purpose, in circumstances where you would expect such use or disclosure (e.g. taxation, insurance, legal purposes). We may alter this practice according to changing requirements.

Upon collecting personal information, we will, where appropriate and possible, explain to you why we are collecting your information and how we plan to use it.

Any mailing or marketing lists sent by us may be unsubscribed by contacting us or through the cancel subscription processes provided in each correspondence.

Sensitive Information

Sensitive information is defined in the Privacy Act 1988 to include information or opinion about things such as an individual's race or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will only be used by us for the following:

For the primary purpose for which it was obtained
For secondary purposes related to the primary purpose
With your consent, where required or when authorised by law.

Use of Artificial Intelligence (AI) Technology

As part of our commitment to providing accurate and efficient services, Resolve Health Naturopathy may use secure AI transcription or scribe tools during consultations to assist in note-taking and case documentation, in addition to other AI tools to assist with analysing health data to support clinical decision-making. These tools are used to enhance clinical record keeping and ensure thorough follow-up care.

AI tools used for this purpose:

Are used under human oversight
Are selected based on their safety, accuracy, and compliance with relevant Australian laws and regulations, including those governed by the Therapeutic Goods Administration (TGA) where applicable
Are integrated through secure platforms compliant with relevant privacy regulations (e.g. Australian Privacy Principles and Privacy Act 1988)

Do not involve sharing your information with unauthorised third parties
Are subject to the same confidentiality and data protection standards as all other records.

Where AI tools are used in direct interaction with your personal health data (e.g., note-taking or diagnostic support), we will inform you and obtain your implied or explicit consent, as appropriate.

You will be informed when AI-assisted transcription is used in your consults, and you may request not to have AI transcription used if preferred.

You have the right to:

Request information on how your data is processed,
Opt out of AI-supported services where possible, and
Access and correct your health information.

We do not use AI to make autonomous clinical decisions. All diagnoses and treatment plans are reviewed and approved by qualified healthcare professionals.

Social Media and Public Communication

Resolve Health Naturopathy maintains an active presence on social media platforms (e.g. Facebook, Instagram) to share health-related information, clinic updates, and client engagement content.

We do not share your personal or health information on social media without your explicit, written consent. However, any information you voluntarily post or share publicly on our social media pages or in testimonials may be visible to others and fall outside the scope of this privacy policy.

We encourage clients to exercise caution when engaging publicly online, and you may request the removal of your publicly shared content from our social platforms at any time by contacting us.

Third Parties

We collect your personal information primarily from you, via correspondence from you or from data accumulated from visiting our website. However, in some cases we may be provided with information from third parties. In such cases we will take reasonable steps to ensure you are informed of the information provided to us by the third party. we don't guarantee website links of authorised third parties.

We are not responsible for privacy practices or the content of these websites even if you access those sites using links from us. Use these third party websites at your own risk and we recommend you check both the privacy and security policy of each website you visit.

Disclosure of Personal Information

Your personal information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure
Where required by law.

We will never sell personal information to third parties. However, we may disclose your personal information to our staff when required. We may also disclose personal information to trusted third parties who we engage with to process and store information for us.

Storage and Security of Personal Information

Your personal information is stored using secure web services in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Additionally, information posted in a public forum could stay in the public domain indefinitely.

Credit Card Information

Your credit card information is only stored and transmitted in electronic form either via our 3rd party partners or by you providing those details directly to us.

Accessing and Maintaining Your Personal Information

You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your personal information we may require identification from you before releasing the requested information.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Resolve Health Naturopathy
info@resolvehealthnaturopathy.com.au
0480 041 221

Resolve Health Naturopathy website is owned by Michael James Henderson.